5.1 We hope that you will be delighted with your order, however, we understand that there are occasions where you may wish to return items and we are happy to assist according to the Consumer Rights Act of October 2015.

5.2 You must notify us of your wish to return any goods to us within 14 days of receipt of the goods. Please call our Customer Support team either by email stating your reason for return. In the case of a damaged product, please do send over images where possible for us to pass on to quality control.

5.3 If your order arrived in separate deliveries, you have until 14 days from delivery of the last item in that order.

5.4 You then have a further 14 days to return the goods to us. We will provide you with a returns form which must be attached to the goods being returned.

5.5 If requested, Composite Everything can arrange the collection of items, this may incur a surcharge which can be taken off an eligible refund amount. For large collections (that cannot be sent via a standard courier service) there will be a minimum £200 collection surcharge.

5.6 Once received we shall inspect any returned goods for quality and defects. Subject to the goods being returned in perfect re-sellable condition, we shall issue you with a credit note for the full purchase price (excluding any delivery costs). In the event the returned goods are damaged or otherwise returned in less than brand-new condition, we may offer a pro-rata credit note calculated at the seller’s sole discretion and with reference to the re-sale value of the goods, but we can withhold the right to any refund.Items can be returned back to Composite Everything so long as they are in the condition they were delivered to you.

5.7 For any products returned that were originally purchased by a Person or business (i.e. a sole trader or incorporated entity) in accordance with clause 5.5, there will be a re-stocking fee of 15%, with a minimum handling fee payable by the buyer of £50 per consignment. Custom order are non refundable. Items that are bought in a bundle pack or kit can not be individually returned. 

5.8 A refund can only be credited back onto the original card or bank account used to purchase the goods and will be issued within 14 days of receiving your goods in re-sellable condition.

5.9 For non-business, retail buyers, we will only refund standard delivery charges if the whole of the order is being returned. If you opted for a special delivery service, we will only refund you for a standard delivery service. If your delivery was free then you will not receive any refund for this. If you are only returning part of your order then you will not receive any money back for delivery costs.

5.10 If your item is damaged or faulty and you have requested a replacement, we will send this replacement free of postage and packing charges. This is subject to Composite Everything discretion. Please also note that all damages or faulty products should be notified with in 24 hours of delivery with photos to All items must be inspected for damaged or faults before leaving the warehouse if items are collected. Once collected, we are unable to provide any damages or faulty products replacements. 

5.11 Please be advised that if an item is returned to us after our returns period has ended, and/or without advising us first, then we can only offer a credit note, we are unable to offer a full refund.

5.12 Where the buyer returns goods which were originally purchased using a credit card, the seller shall be entitled to deduct 3% of the purchase price from the value of any refund on account of the credit card surcharges incurred by the seller.